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Operator Reality
Is your staff serving customers - or serving the POS?
In healthy operations, the POS disappears during service. When staff spends time operating the system instead of serving customers, execution is compromised.
2 min de lecture
In healthy operations, the POS disappears during service.
Staff should be focused on customers, not on navigating software.
When the POS becomes a bottleneck
Watch for these patterns:
- ✕ Employees search for products instead of knowing where they are
- ✕ Multiple screens must be navigated for basic tasks
- ✕ Staff asks for help during routine operations
- ✕ Certain operations are avoided because they are "complicated"
The hidden cost
Every second spent operating the system is a second not spent with the customer.
At scale, this directly impacts:
- • Revenue per transaction
- • Customer satisfaction
- • Staff retention
- • Peak hour throughput
What a well-designed POS looks like
- ✓ Common tasks require minimal navigation
- ✓ Product lookup is instant and intuitive
- ✓ Workflows match how staff actually work
- ✓ New employees become productive quickly
- ✓ The system adapts to the operation, not the reverse
The test
Observe your busiest hour. Count how often staff looks at the screen instead of the customer. That ratio tells you whether your POS is an execution tool or an operational burden.
Key takeaway
If your staff is serving the POS more than customers, the system is the problem.