CRM Suite in Spagna
A unified customer intelligence engine designed for enterprise chains that want to own, not borrow, their customer relationships.
Yakuma's CRM Suite consolidates guest data from every location and every channel into a single, enterprise-managed platform. Built for brands that operate at scale, it provides a 360-degree understanding of customer behavior, precise segmentation, and loyalty experiences tailored to your identity, not generic templates. It integrates with any external CRM you use, but the real advantage is that you own the data and the relationship with your customers, not the POS manufacturer.
Progettato per Spagna
Yakuma serve il mercato spagnolo dal 2000, fornendo soluzioni POS aziendali conformi a tutti i requisiti dell'Agencia Tributaria. La nostra piattaforma è pienamente conforme alle normative VERIFACTU, garantendo che la tua attività rispetti gli ultimi requisiti software antifrode spagnoli. Dalle catene retail di Madrid ai gruppi di ristorazione di Barcellona, Yakuma alimenta attività in tutte le 17 comunità autonome.
Conformita normativa
- Conformità software antifrode VERIFACTU
- Certificato dall'Agencia Tributaria
- Integrazione report Modelo 347
- Supporto SII (Suministro Inmediato de Información)
- Conformità Ticket BAI per i Paesi Baschi
Integrazioni di pagamento
- Integrazione gateway pagamenti Redsys
- Pagamenti mobili Bizum
- Supporto terminali CaixaBank
- Integrazione TPV BBVA
Integrazioni locali
- Software ERP e contabilità spagnolo
- Variazioni fiscali per comunità autonoma
- Piattaforme e-commerce spagnole
- Gestione catene multi-sede
Fiducia di retailer e ristoratori spagnoli dal 2000.
Terminologia locale:
Enterprise-grade customer management
Unlike retail tools designed for small merchants, Yakuma's CRM Suite is engineered for chains that manage millions of customer interactions across diverse service models, regions, and digital channels.
Funzionalità chiave per Spagna
Centralized customer and guest data
All customer interactions, in-store, mobile, kiosk, online ordering, delivery partners, loyalty programs, flow into a unified, brand-owned database.
- Cross-store behavior tracking
- Unified preferences and visit patterns
- Global view of engagement and lifetime value
- Fully portable profiles across all your locations
Advanced segmentation and analytics
Yakuma provides enterprise-level segmentation capabilities powered by real-time and historical data.
- Frequency, recency, spend
- Item-level preferences
- Delivery vs. dine-in patterns
- Time-of-day and day-of-week behavior
- Promotional response history
- Geographic and regional trends
Custom loyalty programs
Your loyalty program should reflect your brand, not a generic points model.
- Tiered rewards
- Visit-based benefits
- Gamified challenges
- Birthday and anniversary perks
- Experience-based rewards
- Cross-channel incentives (app, kiosk, POS, web, smart-watch, smart-TV)
Integrated campaign and engagement tools
Marketers can create targeted campaigns based on real customer behavior.
- Multi-channel messaging
- Push notifications
- Email campaigns
- In-app offers
- Location-based promotions
- Audience automation based on segments
Why chains choose Yakuma CRM
- Brand-owned, centralized customer data
- Loyalty programs tailored to your identity
- Precision segmentation at enterprise scale
- Deep integration with ordering, POS, and marketing
- A single platform for customer understanding and growth
Yakuma CRM helps chains build durable, long-term customer relationships backed by measurable insights.
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