CRM Suite in France
A unified customer intelligence engine designed for enterprise chains that want to own, not borrow, their customer relationships.
Yakuma's CRM Suite consolidates guest data from every location and every channel into a single, enterprise-managed platform. Built for brands that operate at scale, it provides a 360-degree understanding of customer behavior, precise segmentation, and loyalty experiences tailored to your identity, not generic templates. It integrates with any external CRM you use, but the real advantage is that you own the data and the relationship with your customers, not the POS manufacturer.
Built for France
Yakuma provides enterprise POS solutions certified for the French market. Our platform meets all anti-fraud and secure cash register requirements while maintaining the speed and efficiency your operations demand. From Parisian restaurants to retail chains across the hexagone, Yakuma powers businesses with compliant, reliable systems.
Regulatory compliance
- French anti-fraud software compliance
- Secure cash register certification
- Immutable transaction logging
- Audit trail requirements met
- Data retention compliance
Payment integrations
- CB (Carte Bancaire) integration
- Groupement des Cartes Bancaires support
- Lydia and mobile payments
- Contactless payment ready
Local integrations
- French accounting software (Sage, Cegid)
- Local e-commerce platforms
- French ERP systems
- Multi-location management
Supporting French businesses with certified, compliant POS solutions across retail and hospitality.
Local terminology:
Enterprise-grade customer management
Unlike retail tools designed for small merchants, Yakuma's CRM Suite is engineered for chains that manage millions of customer interactions across diverse service models, regions, and digital channels.
Key capabilities for France
Centralized customer and guest data
All customer interactions, in-store, mobile, kiosk, online ordering, delivery partners, loyalty programs, flow into a unified, brand-owned database.
- Cross-store behavior tracking
- Unified preferences and visit patterns
- Global view of engagement and lifetime value
- Fully portable profiles across all your locations
Advanced segmentation and analytics
Yakuma provides enterprise-level segmentation capabilities powered by real-time and historical data.
- Frequency, recency, spend
- Item-level preferences
- Delivery vs. dine-in patterns
- Time-of-day and day-of-week behavior
- Promotional response history
- Geographic and regional trends
Custom loyalty programs
Your loyalty program should reflect your brand, not a generic points model.
- Tiered rewards
- Visit-based benefits
- Gamified challenges
- Birthday and anniversary perks
- Experience-based rewards
- Cross-channel incentives (app, kiosk, POS, web, smart-watch, smart-TV)
Integrated campaign and engagement tools
Marketers can create targeted campaigns based on real customer behavior.
- Multi-channel messaging
- Push notifications
- Email campaigns
- In-app offers
- Location-based promotions
- Audience automation based on segments
Why chains choose Yakuma CRM
- Brand-owned, centralized customer data
- Loyalty programs tailored to your identity
- Precision segmentation at enterprise scale
- Deep integration with ordering, POS, and marketing
- A single platform for customer understanding and growth
Yakuma CRM helps chains build durable, long-term customer relationships backed by measurable insights.
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Discover how CRM Suite can transform your operations in France.