CRM Suite in Saudi Arabia
A unified customer intelligence engine designed for enterprise chains that want to own, not borrow, their customer relationships.
Yakuma's CRM Suite consolidates guest data from every location and every channel into a single, enterprise-managed platform. Built for brands that operate at scale, it provides a 360-degree understanding of customer behavior, precise segmentation, and loyalty experiences tailored to your identity, not generic templates. It integrates with any external CRM you use, but the real advantage is that you own the data and the relationship with your customers, not the POS manufacturer.
Built for Saudi Arabia
Yakuma delivers enterprise-grade POS solutions tailored for the Saudi Arabian market. Our platform supports Arabic language interfaces, right-to-left layouts, and full ZATCA (Zakat, Tax and Customs Authority) compliance including e-invoicing and QR code requirements. From Riyadh shopping centers to restaurant chains across the Kingdom, Yakuma powers businesses aligned with Saudi Vision 2030.
Regulatory compliance
- ZATCA e-invoicing (Fatoorah) compliance
- VAT 15% calculation and reporting
- QR code generation for invoices
- Arabic tax invoice formatting
- Integration with ZATCA reporting systems
Payment integrations
- Mada card payment integration
- STC Pay mobile payments
- Apple Pay and Google Pay support
- SADAD bill payment integration
Local integrations
- Arabic language interface with RTL support
- Saudi e-commerce marketplace connections
- Local ERP system integrations
- Multi-branch management for Saudi chains
Supporting Saudi businesses in Riyadh, Jeddah, Dammam, and across the Kingdom with localized POS solutions.
Local terminology:
Enterprise-grade customer management
Unlike retail tools designed for small merchants, Yakuma's CRM Suite is engineered for chains that manage millions of customer interactions across diverse service models, regions, and digital channels.
Key capabilities for Saudi Arabia
Centralized customer and guest data
All customer interactions, in-store, mobile, kiosk, online ordering, delivery partners, loyalty programs, flow into a unified, brand-owned database.
- Cross-store behavior tracking
- Unified preferences and visit patterns
- Global view of engagement and lifetime value
- Fully portable profiles across all your locations
Advanced segmentation and analytics
Yakuma provides enterprise-level segmentation capabilities powered by real-time and historical data.
- Frequency, recency, spend
- Item-level preferences
- Delivery vs. dine-in patterns
- Time-of-day and day-of-week behavior
- Promotional response history
- Geographic and regional trends
Custom loyalty programs
Your loyalty program should reflect your brand, not a generic points model.
- Tiered rewards
- Visit-based benefits
- Gamified challenges
- Birthday and anniversary perks
- Experience-based rewards
- Cross-channel incentives (app, kiosk, POS, web, smart-watch, smart-TV)
Integrated campaign and engagement tools
Marketers can create targeted campaigns based on real customer behavior.
- Multi-channel messaging
- Push notifications
- Email campaigns
- In-app offers
- Location-based promotions
- Audience automation based on segments
Why chains choose Yakuma CRM
- Brand-owned, centralized customer data
- Loyalty programs tailored to your identity
- Precision segmentation at enterprise scale
- Deep integration with ordering, POS, and marketing
- A single platform for customer understanding and growth
Yakuma CRM helps chains build durable, long-term customer relationships backed by measurable insights.
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